Merchandise Return Policy

1. Standard 7-Day Return Policy

We take immense pride in the design and quality of Salty Media Production merchandise. If you are not completely satisfied with your purchase, we provide a standard 7-day return policy. You may initiate a return within 7 calendar days from the date your shipment was delivered according to courier tracking records.

2. Eligibility Criteria for Returns

To be eligible for a return and full refund, items must satisfy all of the following conditions:

• The item must be in its original, unused, unwashed, and undamaged condition.
• All original brand tags, labels, hygiene seals, and packaging must be intact and attached.
• The item must not show signs of perfume, stains, pet hair, alterations, or wash wear.
• Proof of purchase (order confirmation email or invoice number) must accompany the return request.

3. Non-Returnable & Exempt Items

The following items cannot be returned or refunded:

• Custom or Personalized Merchandise: Items manufactured or printed with customized names, branding, or one-off modifications.
• Digital Products & Services: Digital assets, software licenses, online courses, and digital marketing workshops (these are subject to our dedicated Refund Policy).
• Clearance / Final Sale items: Any product explicitly marked as "Final Sale" on the product page.
• Items requested for return after the 7-day delivery window has expired.

4. Damaged, Defective, or Incorrect Deliveries

In such instances, Salty Media Production will arrange a free replacement or issue a 100% full refund including all shipping fees. We request that you attach clear photos or a short video demonstrating the defect or incorrect shipment.

5. How to Initiate a Return

Starting a return is quick and straightforward:

1. Send an Email: Contact our fulfillment team at saltymediaproduction@gmail.com with the subject line: Return Request - [Your Order #] within 7 days of receiving your item.
2. Provide Order Details: Mention your full name, registered phone number, product name, and the reason for the return.
3. Receive Return Authorization: Our support team will review your request within 24 to 48 business hours and provide return shipping instructions and the destination address.
4. Ship the Item: Carefully pack the merchandise in its original packaging along with all documentation and dispatch it using a trackable courier service.

6. Return Shipping Fees

• Defective / Damaged / Wrong Items: Salty Media Production covers 100% of reverse logistics costs or will reimburse your standard courier shipping upon receipt of proof.
• Change of Mind / Voluntary Returns: The customer is responsible for bearing the direct shipping costs for returning the product to our warehouse.

7. Inspection & Refund Processing

Once your returned merchandise is received at our facility, our quality assurance team conducts an inspection within 2 to 4 business days.

Upon passing inspection, your refund will be initiated immediately. Refunds are credited back to your original mode of payment (credit/debit card, UPI, or net banking) via our payment gateway within 5 to 7 business days, depending on your issuing bank.

8. Contact Customer Care

If you have questions regarding this Merchandise Return Policy or need assistance with an active order, please reach out to our team: